Return and Refund Policy

At EIUSHOP, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations. This Return & Refund Policy is designed to provide you with a clear understanding of our procedures for returns and refunds.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• The return must be initiated within 30 days of the delivery date.
• You must have the receipt or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Downloadable software products
• Certain health and personal care items
• Custom-made or personalized items

3. Return Process

To initiate a return, please follow these steps:

1. Log into your EIUSHOP account and go to the “My Orders” section.
2. Select the item you wish to return and click on “Return Item”.
3. Fill out the return form, stating the reason for your return.
4. Print the provided return label. Drop off the package at your nearest authorized shipping location.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment.
• You will receive the credit within 3-5 business days, depending on your card issuer’s policies.
• The cost of return shipping will be deducted from your refund unless the return is due to our error.

5. Exchanges

If you need to exchange an item for a different size or color, please follow these steps:

1. Initiate a return for the original item as described in the “Return Process” section.
2. Place a new order for the item you want in exchange.
3. Once we receive the returned item and approve the refund, we will expedite the shipping of your new order at no additional cost.

6. Damaged or Defective Items

If you receive a damaged or defective item:

• Contact our customer service within 48 hours of receiving the item.
• Provide photos of the damaged item and packaging.
• We will arrange for a free return and send you a replacement at no additional cost.
• If a replacement is not available, we will process a full refund including any shipping charges.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• Check your bank account again. Refunds can take 5-10 business days to appear.
• Contact your credit card company, it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact our customer service.

8. Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded unless specified otherwise in the sale terms.

9. Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

10. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

11. Restocking Fees

In some cases, a restocking fee may apply. This will be clearly communicated to you before you complete your return.

12. Changes to This Policy

We reserve the right to modify this policy at any time. Changes and clarifications will take effect immediately upon their posting on the website.

13. Questions

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: returns@eiushop.com

14. Consumer Rights

This policy does not affect your statutory rights as a consumer. You may have additional rights depending on your location and applicable local laws.

15. International Returns

For international orders, please note:

• You are responsible for any customs and import taxes that may apply.
• The cost of international return shipping will be your responsibility unless the return is due to our error.
• Processing times for international returns may be longer than domestic returns.

16. Warranty Information

For products with manufacturer warranties, please refer to the warranty information provided with your product or contact our customer service for assistance with warranty claims.

17. Exceptions

In certain situations, we may provide exceptions to this policy at our discretion. These will be handled on a case-by-case basis.